Privacy Policy

Plantation Shutters Locally is dedicated to providing high-quality services while respecting your privacy. This policy outlines how we handle your personal information in accordance with our legal obligations.

Compliance with Privacy Laws

We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, and dispose of your personal information.

For more details on the Australian Privacy Principles, visit the Office of the Australian Information Commissioner website at www.oaic.gov.au.

Collection of Personal Information

Personal information includes any information that identifies an individual, such as:

• Name

• Address

• Email address

• Phone number

We collect this information through various methods, including:

• Phone calls, emails, and SMS

• Our website and online forms

• Publicly available sources

• Third parties (with your consent)

We collect this information primarily to provide our services, communicate with clients, and for marketing purposes. You can opt out of our marketing communications at any time by contacting us in writing.

Use of Sensitive Information

Sensitive information, such as racial or ethnic origin, political opinions, or health details, will only be used when:

• It is necessary for the primary purpose for which it was collected

• It is directly related to the primary purpose

• You provide consent

• Required or permitted by law

Third-Party Information

Where practical, we collect personal information directly from you. However, we may receive information from third parties. In such cases, we will take reasonable steps to inform you of the data received.

Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

• With your consent

• When required or authorized by law

Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. If your information is no longer needed, we will securely dispose of or de-identify it. However, client files are retained for a minimum of seven years as required.

Accessing and Updating Your Information

You have the right to access and update your personal information. To request access, please contact us in writing. While we do not charge for access requests, an administrative fee may apply for copies of your information. Identification may be required to verify your request.

Maintaining Data Accuracy

We strive to keep your personal information accurate and up to date. If you believe any information we hold is incorrect, please notify us so we can update our records accordingly.

Policy Updates

This privacy policy may be updated periodically and will be available on our website.

Contact Us

If you have any questions, concerns, or complaints regarding our privacy policy, please contact us.